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Call Center Collection Specialists

Job Type : Full Time
Job Code : 23
Division : Dallas
Shift/Hours : Rotating
Other Skills : Basic computer skills.
Job Description :
EOS Services is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester (NY), Chicago (IL), Dallas (TX), Denver (CO) and Novato (CA). In total, EOS Services employs over 1200 employees across North America. EOS Services is a division of the EOS Group, one of Europe's largest ARO companies with over 40 subsidiaries, 4,000 employees and an operational presence in 23 countries. As part of the EOS Group, we enjoy an international presence and unparalleled global reach in our industry.

Position Description: The Collections Specialist is responsible for handling the daily inbound and outbound activities required by our client. This position will provide a point of contact for the customer and will be responsible for tracking and resolving outstanding payment and account issues.

RESPONSIBILITIES AND DUTIES:
  • The handling of inbound and outbound calls from client customers.
  • Conduct account research and general analysis in order to assist customers.
  • Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups.
  • Following up with customers on payment arrangements.
  • Maintain accurate records and documentation within the customer’s account.
  • Responsible for acting as a liaison between the customers and clients.
  • Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level.
  • Providing exceptional customer service, in order to establish a one call resolution for customers.
  • Navigating Client Systems.
  • Other related duties as assigned.


 
Job Requirements :
REQUIREMENTS, QUALIFICATIONS AND SKILLS
  • Six plus months experience in a 1st or 3rd party collection, sales, retail or customer service environment.
  • Excellent grammatical and oral skills to communicate with consumers in a professional manner.
  • Excellent mathematical aptitude to update clients’ financial statements.
  • Proficient with Microsoft Office (Excel, Word, Outlook).
  • Professional in attire and demeanor to meet clients and visitors.
  • Strong work ethic and the ability to strive in a fast-paced work environment.
  • Must be dependable and courteous as this position serves as the only point-of-contact for the client.
  • GED or high school degree required.

Salary Range: This is a non-exempt position. The hourly rate will vary dependent on the individual’s past qualifications and experiences. This position also provides the opportunity to earn additional bonus compensation.

Hours: This is a full-time position which requires a 40 hour work week. The position requires an individual to work three days per week from 8am-5pm, two days per week from 12pm-9pm and two Saturday morning shifts per month.

EOS Services offers a generous compensation and a full benefits package, including paid holidays, paid time off, health/dental/life/disability plans and a 401K plan with employer match.
We support a drug-free work environment and all candidates must submit to a pre-employment drug screening test.
Please apply directly to the company website www.eos-usa.com for immediate consideration. 
“Equal Opportunity/Affirmative Action Employer: Minority/Female/Disability/Veteran”
 







Directions to get to EOSServices

4099 McEwen Rd Ste 700

Dallas Tx 75244

COMING FROM THE NORTH:

Coming from Hwy 75 OR Dallas North Tollway :

Going South, come to 635 (LBJ Freeway) turn going west. Come to Midway Rd, turn right, go about 1 1/2 blocks (there will be a Walmart, Lazyboy furniture store, on your left, you will come to a red light, & Luby’s cafeteria on the left) this will be McEwen Rd, turn to left, road will “S” we are the 2nd building closest to the road on right. Building says 4099 McEwen , Drive way says Centre 7. Come to 7th floor , as you get off elevator, come thru glass doors.

Coming from Interstate 35 North:

Going south, come to Hwy 635 (LBJ Freeway) going to East. Come to Midway Rd, turn left under Freeway, go 2 blocks (Pass a Walmart, Lazyboy furniture storeon your left. You will come to a red light, Luby’s caferteria on left) this will be McEwen Rd, turn to left, the road will “S” we are the 2nd building closest to the road on your right, Our building says 4099 McEwen RD our drive way says Centre7 come to 7th floor, as you get off elevator , come thru glass doors.

Coming from the South Hwy 75 or Dallas North Tollway:

Going north , come to HWY 635 (LBJ) Freeway ) going west, come to Midway RD, turn right go about 1 ½ blocks (Pass walmart, Lazyboy furniture store come to red light, Luby’s cafeteria on left,) Turn left, this will be McEwen RD, the road will “S”, we are the 2nd building closest to the road on right. Building says 4099 McEwen Driveway says Centre 7 come to 7th floor as you get off elevator come thru glass doors

Coming from the South Interstate 35:

Going north come to Hwy 635 (LBJ Freeway) go east, come to Midway Rd , turn left under 635, go 2 blocks (Pass Walmart, Lazyboy Furniture store, come to red light, Luby’s cafeteria on left) turn Left , this will be McEwen Rd, the road will “S” we are the 2nd building on right. Building says 4099 McEwen Rd drive way says Centre 7 . Come to 7th floor as you get off elevators come thru glass doors.

Coming from the West Hwy 114, 183 or Loop 12 :

Come to Hwy 35, go North until you come to 635 (LBJ Freeway) go East to Midway Rd, turn left on Midway under the Fwy, go 2 blocks (pass Walmart Lazy boy Furniture store on left) come to red light. This will be McEwen Rd turn left Rd will “S” we are the 2nd building on right . Building says 4099 McEwen Rd Drive way says Centre 7. Come to 7th floor as you get off elevator come thru glass doors

Coming from the West 635:

Come Hwy 635(LBJ Freeway) to Midway RD turn left under Freeway go 2 blocks (pass Walmart, Lazy Boy Furniture store, on left ) come to red light , see Luby’s cafeteria on left this will be McEwen Rd, turn left the road will “S” we are the second building on right. Building says 4099 McEwen Rd Drive way says Centre 7. Come to 7th floor as you get off elevator come thru glass doors.

Coming from the East 635:

Come Hwy 635 (LBJ Freeway) to Midway RD , turn right go about 1 ½ blocks (pass Walmart, Lazyboy Furniture store on left) come to red light (Luby’s cafeteria on left) this will be McEwen Rd, turn left the road will “S” , we are the 2nd building on right. Building says 4099 McEwen RD , Drive way says Centre 7 come to 7th floor as you get off elevator come thru glass doors

Skill : Accounting -> Collections
Education : High School or equivalent
Career Level : Entry Level
Location : Dallas TX US 75244
Recruiter Contact Information : Darrell Sorrells darrell.sorrells@eos-cca.com

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