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Education/Student Loan Collectors

Job Type : Full Time
Job Code : 29
Division : Denver
Shift/Hours : Rotating
Job Description :


Job Description:

EOS Services is a nationally recognized collection agency with exciting opportunities designed for career minded individuals. EOS Services is currently hiring collection specialists for our Education Student Loan call center which handles defaulted student loans for the US Department of Education. Collections Specialists working on this contract fall under the Federal Government Service Contract Act (SCA). Under the SCA, employees are entitled to receive an appropriate wage determination rate and fringe benefits for this position. Compensation is set by the contract scope of work $15.63/hr (Colorado) along with an additional fringe benefit rate of $3.81 per hour worked (not to exceed 40 hours per week). EOS Services employees are eligible for Medical and Dental insurance as well as Short/Long Term Disability, Life Insurance and 401K based on length of employment. Employees are provided an initial one week paid training. In addition they will attend monthly training seminars to assist with their overall development as a Collections Specialist

Job Requirements :

Job Requirements:

General Responsibilities for a Collections Specialist include:

  • Making outbound calls/Fielding inbound calls
  • Negotiating repayment or administrative resolution of borrower account
  • Updating consumers account information
  • Clearly documenting call results
  • Leaving messages for borrowers to call the office
  • Using Internet tools to find consumers contact information (Skip tracing)
  • Exceed minimum performance requirements
  • Adhering to strict security policies and procedures (Federal and Agency Laws)

Skills Required:

General requirements for a Collections Specialist include:

  • Must have excellent verbal and written communication skills
  • Must carry themselves professionally and maintain a positive attitude at all times
  • Basic computer knowledge
  • Good negotiations skills
  • Ability to work well under pressure in a team environment
  • Ability to adapt to change
  • Work in a fast pace environment
  • Clear security background check – must have no defaulted student loans
  • “Equal Opportunity/Affirmative Action Employer: Minority/Female/Disability/Veteran”
Skill : Accounting -> Collections
Education : High School or equivalent
Career Level : Entry Level
Location : Denver CO US 80237

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